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How hil77 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use the lobby — and how we keep that information protected.

Account data protectionbKash, Nagad, Rocket transaction privacyYour right to access or delete dataCookie and session controlsBangladesh-region eligibility
hil77 How hil77 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply SSL encryption to every session on hil77 — that covers your login, your bKash or Nagad deposit flow, and any withdrawal verification step. Our cookie policy is separate from account data: you can adjust non-essential cookies through your browser settings at any time without affecting your ability to log in or complete a Rocket payment. Account security relies on your password combined with OTP verification sent to your registered number, so keep that number current in your profile settings.

SSL Encryption

Every page, login and payment session runs over SSL. Your bKash, Nagad or Rocket transaction data travels on an encrypted connection end to end.

Cookie Controls

We use essential cookies to keep your session active and optional analytics cookies. You can block non-essential cookies in browser settings without losing account access.

OTP Account Verification

We send a one-time password to your registered mobile number at login. Keeping your number up to date in account settings is the single most important step for security.

Data Retention and Deletion

We keep your data while your account is active. After closure, we retain records only as required by applicable rules, then delete or anonymise them as per this policy.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to request a copy of your data, ask us to correct an error, or raise a concern about how your information is handled, our support team is the right starting point. You can contact us through live chat inside your account, by email, or through the help centre linked in the main menu. We aim to respond to data-related requests within a reasonable timeframe and will confirm receipt when your message arrives.

Team online

Live Chat

Open a chat session from inside your logged-in account and ask specifically about your privacy or data rights request.

Email Support

Send your data request or privacy concern by email. Include your registered account number so we can locate your record quickly.

Help Centre

The help centre, linked from the main menu, has step-by-step paths for common data requests including account closure and data deletion.

Common Questions About Your Data on hil77

These are the questions we hear most often about how personal data works on this platform. If something here does not answer your specific situation, reach out through live chat or email and we will look at your account directly.

We collect your name, email, date of birth and mobile number at registration. Once you deposit via bKash, Nagad or Rocket, we also store the transaction reference tied to your account wallet.

No. Your wallet identifier is stored securely and used only to match incoming transfers to your account. It is not visible to other account holders or shared with third parties outside the payment processor.

Yes. Send a data access request through live chat or email with your account number. We will compile and return a summary of the personal data we hold on your account record.

Contact support via live chat or email and request account closure alongside data deletion. Some transaction records may be retained as required by applicable rules before full deletion or anonymisation.

We use essential session cookies and optional analytics cookies. You can block non-essential cookies in your browser settings. Essential cookies stay active so your login and Rocket or bKash payment sessions work correctly.

We share data with bKash, Nagad and Rocket processors to complete transactions, and with identity verification services where local rules apply. We do not sell personal data to third-party marketers.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.